This is a unique 6-hour workshop accompanied by a powerful e-learning program. It is suitable for anyone whose knowledge of English is at the pre-intermediate level or higher. You will find this workshop extremely valuable if you want to have a successful career in the customer service field. How should you handle customer complaints? What are the main English terms you need to know and how can you communicate in a polite and respectful way? What should you include in an apology email? This workshop will teach you all the main soft skills required while providing opportunities for discussion and practice.

Package Components

Workshop Course Book

E-learning Card

Self-study Guide