Emails have become a necessary part of business communication in today’s world. Yet all too often mistakes are made resulting in frustration, misunderstandings, wasted time, and lost opportunities. What are the right (and wrong) ways to write a business email? Which standard phrases are used? How can you make your messages more effective? This one-of-a-kind 6-hour workshop will teach you everything that you need to know while also offering opportunities for practice.